School Policy & Procedures

Rules of Operation

At the completion of each LSI course, students who have completed the requirements through their consistent attendance and performance of the requisite skills at a level of seventy-five percent or higher will receive a Certificate of Completion. During the LSI course, students who fail to meet the academic standards, attendance, or behavioral requirements of LSI will receive a letter of warning and be placed on probation. During probation, they will be counseled as to the school’s expectations, and the matter will be reviewed before further action is taken. Wherever practicable, services such as tutoring will be made available to help the student meet the school standards. Tutoring will not be provided in lieu of personal study requirements. Continued, documented substandard performance will result in Dismissal, according to the decision of the school Director in consultation with faculty associated with the student at issue.

Attendance

Students are expected to attend all scheduled classes. Absence will be considered as excused upon verification of the following conditions: Illness, court-ordered appearances, death or birth in the immediate family. All other absences will be considered unexcused. Students failing to maintain satisfactory attendance will be referred to the school Director. Available actions include makeup work, when possible. If a student is absent for a workshop presented by a paid consultant, the school will provide the handouts made available, however the essence of the presentation would be a missed opportunity. Continued unsatisfactory attendance is cause for interruption of the student’s course of instruction, including termination. Re-admission will be considered if the behavior or barrier to satisfactory attendance has been removed or resolved.

Tardiness

Timeliness is extremely important, therefore the classroom at LSI and the instruction therein is designed to replicate the requirements of the workplace. In addition to disruption of the classroom, tardiness may indicate a behavior, or reveal barriers to complete participation in classroom training (e.g., child care or transportation), which must be resolved before the student can be a successful employee. Particular attention will be paid to tardiness. Four (4) tardy arrivals constitute one absence and may affect the student’s ability to meet graduation requirements.

Leave of Absence

Consistent attendance is vital to the successful completion of an LSI course. Requests for leave of absence will only be granted for good cause, and are subject to the discretion of the school Director. If the Director determines that the length of a leave required by a student would preclude that student ‘successful completion of the course requirements during the term, the student may be granted the opportunity to complete the course in a future term.

Complaint Policy

Students are advised to bring any and all complaints concerning the school to the attention of a faculty member or LSI’s school Director. Every reasonable effort will be made to investigate and resolve the complaint to the student’s satisfaction. In any instance, if the student decides to drop the school, the written requirements for notifying the school of the cancellation must be followed to establish a date for calculating a refund, when applicable. The Statement of Cancellation form has been provided in the LSI Student Handbook and or the Catalog.

Grade Performance & Progress

LSI uses the following grading system for evaluation of written examinations:

92% - 100% - A (excellent)
84% - 91% - B (good)
75% - 83% - C (average)
67% - 74% - D (below average)
0% - 66% - F (failing)

Students are evaluated bi-weekly for each instruction module. Students whose six weeks  examination is below 75% are referred to the school Director for probationary hearing and academic assistance to enable them to perform at an acceptable standard. Substandard Performance on the final examination for a class or module inhibits the student’s ability to progress satisfactorily. The student will be given extra time to review the previous class or module and will be able to retake the examination. If the student’s grade is below 75% on the second exam testing, providing that is not due to a lack of personal study or attendance, the student will be referred to the school Director for the development of an individual learning plan.  This will be considered as an additional service and will require an added fee.

Termination (School drops student)

As previously stated in the Rules of Operation, students who fail to meet the behavioral, attendance or academic standards of LSI will be placed on probation. During probation, they will be counseled as to the school’s expectations, and the matter will be reviewed before further action is taken. A written Letter of Warning will be issued outlining the problem issues. Wherever practicable, services such as tutoring will be made available to help the student meet the school standards. Continued, documented substandard performance will result in termination, according to the decision of the school director in consultation with faculty associated with student's issues.

Withdrawal (Student drops out)

A student may elect to drop out of the school for various reasons. If the reason is related to an unresolved complaint with the school, then the procedures outlined in the Statement of Cancellation must be followed. In any instance, whatever the student’s reasons for deciding to drop the school, the written requirements for cancellation must be followed. The Statement of Cancellation form has been provided in the LSI Student Handbook and or the Catalog.  LSI is not required to provide a refund beyond the third business day, after a student begins classes. Any refund consideration would be at the discretion of the school.

Student Records Retention

Proper retention of school records is essential to conduct the business of the school, to protect the legal interests of the school, students and employees.

Computer Training Lab Rules

• Students should arrive at training ready to work. No signing in to take a break for eating, making phone calls or smoking at class start time.
• No food, drinks or gum chewing is allowed in the computer lab (includes eating from purses and tote bags.
• Upon arrival to class, begin typing tutorial and take at least three practice sessions, prior to taking the "Speed Test." Print and turn in one Certificate, once per week.
• No conversation during typing practice, or testing while in the computer lab.
• All Cell phones should be placed on vibrate mode and stored away. Returning phone calls is permitted outside the Computer Lab only.
• Cameras or Laptops, use of Thumb or Zip Drives, CD's or Disks are NOT allowed in the Computer Lab.
• Removing or Photocopying training materials in the Computer Lab is strictly prohibited.
• Downloading information or visiting unapproved Internet websites is NOT allowed. Approved sites will be assigned by the Instructor. You are not authorized to perform any upgrades on any computer in the lab (adobe, javascript, windows etc...)
• Properly shut down all computers and monitors.
•  We are not responsible for lost or stolen items. Please clear the area of your station before leaving classroom.
• A Violation of the Computer Lab Procedures will be grounds for a Student's immediate Dismissal from the LSI Program.
• Students will be required to sign a Confidentiality and Non-Disclosure Agreement, along with the LSI Student Enrollment Agreement.